Careers

Job Title: Refugee Helpline Coordinator                                 FLSA Status:  Non-Exempt

Reports to: Case Management Program Manager              Center: South (Remote Optional)

Program Description: 

YWCA Tulsa has offered innovative and inclusive services to the immigrant and refugee community of Tulsa for over 35 years. Services include adult education with a family literacy and workforce focus includes English language and citizenship classes; case management services with a focus on employment; youth education; interpretation and translation services; and high-quality, low-cost immigration legal services with a focus on family reunification, adjustment of status, citizenship, and related legal services needed by refugees. Services are provided by a multicultural and multilingual staff with first language proficiency in Arabic, Burmese, Dari, Pashto, Russian, Spanish, Ukrainian and Zomi. 

Position Description: 

Responsible for managing a hotline including receiving requests for assistance by phone, email and text, inputting requests into a shared database, alerting staff to emergency issues, and tracking requests to ensure they have been responded to. The position is also responsible for providing direct assistance for requests as well as referrals to partner organizations. 

Principal Responsibilities and Duties: 

• Provide services with empathy, sensitivity and professionalism.  
• Answer helpline phone calls and return voicemails, e-mails and WhatsApp messages.  
• Assess client’s needs.  
• Input client information and needs in a shared database to track the requested assistance. 

• Provide client with clear and realistic expectations on when their needs may be met as well as any next steps the client will need to take.  
• Provide information and resources to answer client questions and educate client on options.   
• Schedule rides for clients. Monitor rides and provide support to ensure clients do not miss scheduled rides.  
• Refer clients to community services provided by partner agencies and organizations, using warm handoffs when possible.  
• Track referrals made.  

• Provide direct assistance to meet client needs.  
• Provide updates to clients on the status of requests for assistance.  
• Update client contact information as client information changes.  
• Keep detailed documentation of client requests, needs and responses. Use refugee database, Apricot and excel spreadsheets, to enter and tracks requests for assistance, action taken and outcomes. Ensure information is entered in a timely manner as dictated by program requirements and to ensure refugee staff has access to clients’ current information. 
• Communicate timely and work closely with case management team to meet client needs. 

• Provide support to case management team on accessing resources and supporting clients.   
• Learn about community resources and develop relationships and processes with community service providers to improve referral processes.  
• Notify manager immediately regarding changes in schedule and inability to provide a service as requested.  
• Communicate with staff of any problems or issues that may arise individually or with clients regarding assigned tasks.  
• Stay informed of community resources.  

• Identify and develop relationships with other community service organizations that assist refugees.   
• Participate in weekly case management staff meetings as determined by Program Manager.   
• Participate in YWCA functions as needed and requested by the manager and/or Director. 
• Comply with all YWCA policies and procedures.  
• Miscellaneous duties as assigned. 

Required Qualifications: 

• Ability to speak, read, and write in English, Dari and Pashto.  
• Proficient computer literacy skills (Microsoft Office Suite, databases)  

• Must be able to work with minimal supervision. 
• Excellent attention to detail and organizational skills 
• Good judgment to prioritize needs, identify urgent needs, problem solve, and determine the most appropriate response. 
• Knowledge of trauma informed services.   
• Must be an advocate for the mission, values and goals of the YWCA Tulsa.  

• Work effectively with all employees and members of all races, religions, sexes, national origins, ages, sexual orientations, gender identities, and gender expressions; and without regard to disability status, genetic information, marital status, or status as a covered veteran, and socio-economic backgrounds.  Work on skills that can help communicate his/her point to an audience belonging to a completely different identity and/or background.  These differences can be identity-based, geographical, ethical, political, or historical. 
• Openness to engaging conflict in a positive and proactive manner with the goals of finding solutions, producing change, and bringing together opposing parties. 
• Strong commitment to learning, growth, and continuous improvement.   
• Effective interpersonal skills in working with personnel at all organizational levels. 

Education/Experience: 

• Relevant education or equivalent professional and/or lived experience. Education and experience outside the U.S. will be recognized.  

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.   

APPLY HERE

Job Title: Administrative Coordinator                                      FLSA Status: Non-Exempt

Reports to: Case Management Program Manager              Center: South

Program Description:   

YWCA Tulsa has offered innovative and inclusive services to the immigrant and refugee community of Tulsa for over 35 years.  Services include adult education with a family literacy and workforce focus includes English language and citizenship classes; case management services with a focus on employment; youth education; interpretation and translation services; and high-quality, low-cost immigration legal services with a focus on family reunification, adjustment of status, citizenship, and related legal services needed by refugees. Services are provided by a multicultural and multilingual staff with first language proficiency in Arabic, Burmese, Dari, Pashto, Russian, Spanish, Ukrainian and Zomi.  

Position Description:  

The Administrative Coordinator is responsible for maintaining client records and performing a variety of administrative tasks, including scheduling, answering phones, coordinating calendars, and managing office supplies and inventory. The Coordinator also translates official documents for clients and provides interpretation support when needed. The Coordinator supports staff members in the case management department, while providing back up support to administrative staff across all I&R programs.  

Principal Responsibilities and Duties: 

Client Relations 

• Ensures a friendly, welcoming environment, greets all clients, family, staff, and other visitors. 
• Takes calls, greets walk-ins, and ensures current and prospective clients receive needed information and direction quickly and efficiently. 
• Schedules appointments and makes reminder calls for appointments.  
• Creates and maintains client files.  
• Uploads client intake information and client documents in the case management database.  

• Pulls information from client files, staff notes, and spreadsheets to update client information in the case management database on a timely manner. 
• Update clients on case status as directed by staff.  
• Assists in pulling reports.  
• Identifies incomplete information and works with staff to obtain missing information to ensure accurate and complete client information.  
• Processes and coordinates requests for translation of documents. Completes translations.  

• Maintains strict client confidentiality at all times. 

Operations Management 

• Coordinates front desk operations and back-room administrative procedures. 
• Answers agency phone lines and provides information and referrals to callers and walk-ins. 
• Processes mail.   

• Oversees supply inventory for the case management team and orders supplies on a regular basis.  
• Maintains department calendars and staff schedules, including client appointments, room reservations, department activities and programmatic events. 

Administrative and Programmatic Support 

• Provides administrative support to the case management staff.   
• Provides back up support to the administrative staff of other I&R teams as needed. 

• Assists in the preparation of reports, presentations, or various letters.  
• Assists with special events as needed. 
• Maintains staff phone list, email distribution lists, and birthday and anniversary lists. 
• Coordinates internal and external meetings, conferences, travel and other events as requested, including arranging necessary materials, food, beverages, and audio-visual needs. 

Miscellaneous 

• Participates in YWCA functions and community events as needed and requested by their supervisor. 
• Attends trainings/staff meetings related to job responsibilities as approved by their supervisor.  
• The duties in this job description represent the major functions but are not intended to be all-inclusive.  

Required Qualifications: 

• Be an advocate for the mission, values and goals of the YWCA Tulsa. 
• Highly organized, attention to detail, effective time management skills, strong follow through.  
• Ability to lead projects, multi-task and work with minimal supervision, and consistently meet deadlines.  
• Shows initiative in all aspects of the job. 
• High level of professionalism and confidentiality while remaining flexible, proactive, and resourceful in meeting the daily responsibilities of the position.  

• Strong customer service skills, interpersonal skills and team player. Presents a positive attitude, flexibility and adaptability in our fast-paced environment.  
• Ability to analyze complex problems and identify practical and creative solutions. Be able to gather information, make decisions in a timely manner, and communicate findings in most efficient manner. 
• Works effectively with all employees and members of all races, religions, sexes, national origins, ages, sexual orientations, gender identities, and gender expressions; and without regard to disability status, genetic information, marital status, or status as a covered veteran.  
• Works on skills that can help communicate his/her point to an audience belonging to a completely different identity and/or background. These differences can be identity-based, geographical, ethical, political, or historical.  
• Openness to engaging conflict in a positive and proactive manner with the goals of finding solutions, producing change, and bringing together opposing parties.  
• Strong commitment to learning, growth and continuous improvement. 

Education/Experience: 

• Three to five years of administrative/office management experience. 
• Associate’s degree in secretarial science, business administration, or a related discipline desired. 
• Intermediate IT skills, including word processing, spreadsheets, and use of various databases. Intermediate knowledge of relevant software such as MS Office (Word, Excel, Outlook, and PowerPoint).  
• Fluent in English required. Second language ability desired.  

Other Duties 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.  

APPLY HERE

 Job Title: Transportation Coordinator                       FLSA Status: Exempt

Reports to: Case Management Program Manager  Center: South 

Program Description: 

YWCA Tulsa has offered innovative and inclusive services to the immigrant and refugee community of Tulsa for over 35 years. Services include adult education with a family literacy and workforce focus includes English language and citizenship classes; case management services with a focus on employment; youth education; interpretation and translation services; and high-quality, low-cost immigration legal services with a focus on family reunification, adjustment of status, citizenship, and related legal services needed by refugees. Services are provided by a multicultural and multilingual staff with first language proficiency in Arabic, Burmese, Dari, Pashto, Russian, Spanish, Ukrainian and Zomi. 

Position Description: 

Responsible for coordinating transportation services for clients; establishing and managing partnerships with transportation providers and volunteers; assisting clients in using the bus system and obtaining a driver license; translating materials and teaching workshops/classes; managing a loan fund; and tracking data and assisting with reporting. This position may serve as back up to the refugee hotline and may include providing direct case management services as needed.  

Principal Responsibilities and Duties: 

• Provide services with empathy, sensitivity and professionalism.  
• Assist caseworkers and clients in completing paperwork to be eligible for Modus ride services. Set up accounts for clients in Modus, ensure client information stays updated in Modus and support staff in requesting rides via Modus for clients. Track and monitor use of rides per contract.  
• Educate clients on how to use the public bus system, this may include translating materials, leading workshops or field trips to use the bus, assisting clients in creating routes for their needs, etc. Distribute and track use of bus passes.  
• Identify and coordinate car-pooling options for clients. Work with the job developer to identify areas where clients are concentrated and identify employment options that are nearby or on usable bus routes.  

• Support clients in obtaining driver licenses. This may include translation of driver ed material, creating videos or other training materials, conducting workshops or classes, identifying and connecting clients to private driver’s education classes, identifying and connecting clients to a contextualized English class on obtaining a driver’s license, and/or accompanying clients to driver license appointments.  
• Provide workshops on obtaining your first car including understanding car costs, maintenance and insurance requirements, and car loans. Design curriculum and materials as needed.  
• Partner as needed on managing a car loan fund to assist clients in obtaining their first car.  
• Partner with organizations and providers and work collaboratively on community wide initiatives to advance transportation access.  
• Communicate timely and work closely with case management team to meet client needs.  

• Notify manager immediately regarding changes in schedule and inability to provide a service as requested.  
• Communicate with staff any problems or issues that may arise individually or with clients regarding assigned tasks.  
• Participate in weekly case management staff meetings as determined by Program Manager.   
• Participate in YWCA functions as needed and requested by the manager and/or Director. 
• Comply with all YWCA policies and procedures.  

Additional Responsibilities  

• Provide backup support to the refugee hotline as needed including answering requests, inputting client information, providing information and referrals, and updating clients.  
• When needed, assist with new client intakes and direct service requests to support the case management team.  
• Miscellaneous duties as assigned. 

Required Qualifications: 

• Ability to speak, read, and write in English as well as Dari and Pashto preferred.  
• Proficient computer literacy skills (Microsoft Office Suite, databases)  
• Must be able to work with minimal supervision. 
• Excellent attention to detail and organizational skills 

• Good judgment to prioritize needs, identify urgent needs, problem solve, and determine the most appropriate response. 
• Knowledge of trauma informed services.   
• Must be an advocate for the mission, values and goals of the YWCA Tulsa.  
• Work effectively with all employees and members of all races, religions, sexes, national origins, ages, sexual orientations, gender identities, and gender expressions; and without regard to disability status, genetic information, marital status, or status as a covered veteran, and socio-economic backgrounds.  Work on skills that can help communicate his/her point to an audience belonging to a completely different identity and/or background.  These differences can be identity-based, geographical, ethical, political, or historical. 
• Openness to engaging conflict in a positive and proactive manner with the goals of finding solutions, producing change, and bringing together opposing parties. 

• Strong commitment to learning, growth, and continuous improvement.   
• Effective interpersonal skills in working with personnel at all organizational levels. 

Education/Experience: 

• Relevant education or equivalent professional and/or lived experience. Education and experience outside the U.S. will be recognized.  

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.   

APPLY HERE

Job Title: Refugee Health Coordinator                          FLSA Status: Exempt

Reports To: Director of Health Equity & Wellness          Center: Patti Johnson Wilson Center

Position Description:

he Refugee Health Coordinator (RHC), will address barriers to safety and wellness for especially vulnerable Afghan Humanitarian Parolees. The RHC will be expected to provide strengths-based, client-centered case management and education to address health concerns. They will develop health plans, coordinate health care, provide health education and organize wellness groups. They will document services provided in accordance with program eligibility and requirements.

Major Responsibilities:

• Collaborate closely with the case management team to identify additional healthcare needs for vulnerable clients.
• Assist clients in navigating healthcare systems, which may include scheduling, transporting clients, and attending appointments.
• Coordinate health plan selection and advocate to healthcare centers on behalf of clients who are having difficulty accessing services.
• Develop a Plan of Care (POC) for each client that includes clearly defined and appropriate referrals and access to medical assistance or insurance to sufficiently address the health needs of the individual.
• Ensure that refugee clients have access and are enrolled in all available resources including: SoonerCare, Medicaid, SNAP, The Special Supplemental Nutrition Program for Women, Infants, and Children (WIC), Double Up Oklahoma matching SNAP dollar for dollar and providing access to famer’s market produce, and other benefits that promote healthy lifestyles.
• Assist clients with the selection of a healthcare specialist and help schedule initial appointments once the selection has been made, ensuring each client is comfortable with contacting their specialist and with scheduling their own appointments.
• Conduct regular outreach to healthcare providers and social service agencies to address health needs and identify resources.
• Provide clients with extended orientation on a variety of topics regarding health such as women’s health, specialized treatment for people with physical disabilities, YWCA membership, and navigating physical healthcare systems at the local level.
• Respond to client health-related crises, with guidance from supervisor as needed.
• Maintain up-to-date documentation in client’s case file to ensure services are properly documented throughout the client’s service period; document all services provided in database.
• Create a peer-supported wellness group that provides a forum for refugee families to share their experiences and adjustments to life in Tulsa.
• Attend relevant trainings and meetings at the local and national level.
• Train and lead the activities of staff and volunteers.
• Other duties as assigned

Required Qualifications:

• Strong organizational skills and attention to detail
• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.
• Demonstrated ability to work independently and handle multiple tasks and projects.
• Excellent follow-up and follow-through skills.
• Ability to collaborate with diverse groups of people.
• Microsoft Office Suite application.
• Fluent in English required, both spoken and written; proficiency in Dari, and Pashto is desired.

Education & Experience:

• Associates degree and two years of relevant work experience required.
• Preferred Bachelor’s degree in Public Health, Community Health preferred.
• Minimum of 1-2 years of case management experience with similar populations and/or client needs required.

Essential Functions  

The employee must be able to perform the essential functions of the job, with or without reasonable accommodation.   

• The employee will work in an office environment and in close quarters with other staff.   
• Employee must be able to perform additional duties as directed by management.   
• The noise level in the work environment varies from low to moderate. 
• Hearing, as in listening to normal conversations, including one-on-one conversations, discussions in meetings, and/or telephone conversations, and answering phones includes 2/3 of time in hearing.       
• Close vision (clear vision at 20 inches or less); Distance vision (clear vision at 20 feet or more); Color vision (ability to identify and distinguish colors); and Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point, are required.   Vision requires extended hours working at a computer. 
• Position requires sitting or standing to a significant degree (sitting 2/3 of the time; standing 1/3 of the time).   Use hands to finger, handle or feel over 2/3 of time.  Reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, may be required under 1/3 of the time.    
• Will routinely  lift, carry, and otherwise move and position objects weighing up to 25 lbs. when lifting program materials and display boards.   

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.   

APPLY HERE

 Job Title: Adult Education Manager                         FLSA Status: Exempt

Reports To: Director of Education Programs         Center: East Community Center I&R

Program Description: 

YWCA Tulsa has offered innovative and inclusive services to the immigrant and refugee community of Tulsa for over 35 years. Services include English language and citizenship classes, workforce and case management services, interpretation and translation services, youth education, family literacy, community education, and immigration legal services. Services are provided by a multicultural and multilingual staff with first language proficiency in Arabic, Burmese, Zomi, Russian and Spanish. 

Position Description:   

This position manages adult education programs for YWCA to improve economic mobility and civic engagement for immigrants and refugees. These classes include ESL, Digital Skills, Citizenship, and Employment Focused class for English Learners. Overseeing staff and volunteers. Managing relationships with partners. Developing new programming to meet community needs. Ensuring programs meet agency and grant program requirements. 

Principal Responsibilities and Duties: The majority of duties performed, but not meant to be all-inclusive or to prevent other duties from being assigned, include:  

Program Development 

• Oversee Adult Education program to ensure students are successful in their education, career, citizenship and personal goals and advance services to the immigrant and refugee community in Tulsa.   

• Collaborate with the Youth Education Program to build family literacy programming that develops first language literacy well as English language skills for parents and children. 
• Build and maintain relationships with community partners, school district leaders, and governmental agencies to ensure quality access to services for YWCA clients and the immigrant and refugee community. 
• Support and develop community partnerships and promote YWCA’s programming through outreach events to support the growth of the programs and recruitment of students.   
• Develop presentations to support partners including schools, educators, and others.  
• Liaise with other YWCA programs including Legal Services, Case Management, Interpretation and Translation, and Health and Wellness to ensure holistic program offerings. 

• Provide direct services as needs arise.  

Program Management 

• Plan, organize and assign activities to ensure compliance with stated program and grant outcomes.  
• Lead the hiring and onboarding process of Adult Education Staff. 

• Supervise and train staff while assisting in problem solving, coaching, communication, conflict resolution, and establishing goals and objectives to ensure quality of education services provided to clients.  
• Observe all aspects of the Adult Education program to provide guidance, and to ensure quality of instruction and compliance with grant and agency guidelines.  
• Develop professional activities and training for YWCA staff relevant to identified areas of need, to enhance the quality of programming and encourage individual growth.  
• Responsible for maintaining on-going communication and grant program changes to key staff identified in grant-funded programs. 
• Identify volunteer opportunities within the Adult Education program and coordinate with the Volunteer Coordinator to fill those roles. 
• Ensure volunteers are given appropriate training and supervision to be successful in their positions. 
• Oversee tracking of student outcomes, professional development hours, and volunteer hours in program database and case files to ensure accurate documentation for grant and agency outcome requirements.  
• Assess monetary needs; assist in the development of the program operational budget; coordinate program purchases with Adult Education Staff; adhere to the agency’s fiscal policies. 
• Participate in agency programming when appropriate.  

Required Qualifications: 

• Ability to manage and supervise the work of staff, including assigning, monitoring, delegating, evaluating work; hiring, training, counseling, and disciplining staff; and processing grievances.   
• Ability to analyze and prepare budgets, schedules, reports, policies, procedures and business correspondence.  

• Ability to exercise sound judgment within established guidelines. 
• Knowledge of databases and spreadsheet programs utilized by the organization; and knowledge of applicable information technology relative to service area. 
• Intermediate computer skills (Microsoft Office Suite –Word, Excel, Outlook, including other immigration program and/or databases.)  
• Must be organized and flexible. 
• Must have initiative, creativity, and give attention to details. 

• Must have the ability to regularly work evenings and weekends with flexible scheduling. Exhibits regular and punctual attendance. 
• Be an advocate for the mission, values and goals of YWCA Tulsa. 
• Works effectively with all employees and members of all races, religions, sexes, national origins, ages, sexual orientations, gender identities, and gender expressions; and without regard to disability status, genetic information, marital status, status as a covered veteran, and socio-economic backgrounds. 
• Works on skills that can help communicate his/her point to an audience belonging to a completely different identity and/or background.  These differences can be identity-based, geographical, ethical, political, or historical. 
• Openness to engaging conflict in a positive and proactive manner with the goals of finding solutions, producing change, and bringing together opposing parties. 
• Strong commitment to learning, growth, and continuous improvement.   
• Effective interpersonal skills in working with personnel at all organizational levels. 
• Reliable transportation with valid driver Oklahoma driver license and current insurance verification. 

Education/Experience:   

• Master’s degree in TESOL or Oklahoma State Teaching certification in ELL required. 
• Five years teaching experience with adult English language learners preferred.  
• Experience working with learners from a variety of cultural and linguistic groups is highly desired.  
• Experience designing student-centered, thematic-based curriculum and developing and monitoring evaluation systems highly desired.  
• Two years of supervisory or management experience. 
• Proven experience in administrative skills, including planning, organization, and time management. 

Essential Functions  

The employee must be able to perform the essential functions of the job, with or without reasonable accommodation.   

• The employee will work in an office environment and in close quarters with other staff.   
• Employee must be able to perform additional duties as directed by management.   
• The noise level in the work environment varies from low to moderate. 
• Hearing, as in listening to normal conversations, including one-on-one conversations, discussions in meetings, and/or telephone conversations, and answering phones includes 2/3 of time in hearing.       
• Close vision (clear vision at 20 inches or less); Distance vision (clear vision at 20 feet or more); Color vision (ability to identify and distinguish colors); and Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point, are required.   Vision requires extended hours working at a computer. 
• Position requires sitting or standing to a significant degree (sitting 2/3 of the time; standing 1/3 of the time).   Use hands to finger, handle or feel over 2/3 of time.  Reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, may be required under 1/3 of the time.    
• Will routinely  lift, carry, and otherwise move and position objects weighing up to 25 lbs. when lifting program materials and display boards.   

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.   

APPLY HERE

Job Title: Associate Director of Immigrant and Refugee Services    FLSA Status: Exempt

Reports To: Senior Director of Immigrant and Refugee Services       Center: East Community Center / South Tulsa Center

Position Description: 

YWCA Tulsa is seeking a full-time Associate Director of Immigrant and Refugee Services to support strategic implementation in advancing equity for Immigrants and Refugees in Tulsa through immigrant integration. Immigrant integration is defined as improved economic mobility for, enhanced civic participation by, and receiving society openness to immigrants. The ideal candidate will be a passionate advocate of immigrants and refugees, with a strong background in strategic implementation, data tracking and reporting, and general programmatic operations support. 

To achieve these goals, the Associate Director will be responsible for ensuring successful strategy implementation, grant implementation, data tracking, and program support for Legal Services, Adult Education, Youth Education, Case Management, and Interpretation and Translation Services.  The Associate Director will focus on increasing efficiencies and improving processes across departments.  

Principal Responsibilities and Duties: 

PROGRAM IMPLEMENTATION AND DATA COLLECTION 

• Develop policies and procedures aligning service delivery with the requirements of government contracts, grants, foundations, or as otherwise required by the organization. Support Program Directors through implementation.  
• Support program Directors to ensure mission viability throughout all service provision. Promote cross-training between departments and strengthen career development.  
• Strengthen community partner relationships to promote external resources and internal program development.  
• Review other provider programs (state & nationally) to support improved systems such as documentation, data collection, and best practice implementation. Streamline documentation and reporting across all services.  
• Outline program development, looking at unique opportunities, in order to create actionable agendas that can be implemented by program Directors.  

• In collaboration with Directors, develop procedures for monitoring the quality and quantity of the services being delivered for adherence to outputs, outcomes, goals, expected standards of care, and to meet grant deliverables. Support Directors through implementation.  
• Review pertinent data points for intersectional correlations that could support new or improved programming or funding opportunities.  
• Manage program budgets to ensure appropriate allocation of program funding.  
• Keep current with legislative proposals and the effects they may have on programs. Make CEO aware of any potential negative/positive effects legislative proposals may have on organizational programming or funding to ensure we are able to advocate accordingly.  
• Pursue training opportunities for program staff that could strengthen overall services.  

• Review and approve grant invoicing and tracking. ‘ 
• Provide support for each department in grant reporting and tracking. 

Required Qualifications: 

• Must be an advocate for the mission, values, and goals of YWCA Tulsa.  

• Work effectively with all employees and members of all races, religions, sexes, national origins, ages, sexual orientations, gender identities, and gender expressions; and without regard to disability status, genetic information, marital status, status as a covered veteran, or any other legally protected status, and socioeconomic backgrounds. 
• Work on skills that can help communicate his/her point to an audience belonging to a completely different identity and/or background.  These differences can be identity-based, geographical, ethical, political, or historical. 
• Openness to engaging conflict in a positive and proactive manner with the goals of finding solutions, producing change, and bringing together opposing parties. 
• Strong commitment to learning, growth, and continuous improvement.   
• Ability to manage, assign, delegate responsibilities, and to accomplish the desired results both through individual work and through department staff. 

• A strong track record as an implementer with excellent organization skills who thrives on managing a variety of key initiatives concurrently.   
• Managing funds and budgeting is critical, as well as the ability to analyze financial information. 
• Ability to manage Federal and State grants. 
• Effective oral and written communication skills, especially as required in preparing and making presentations, working with various committees, and interacting with diverse groups of internal and external contacts. 
• Excellent interpersonal skills in working with personnel and stakeholders at all organization levels. 

• Must have current Oklahoma driver’s license and insurance verification.   

Education/Experience: 

• Bachelor’s degree required with a minimum of three years of experience in nonprofit. Master’s degree preferred.  
• A minimum of two years of supervisory experience is required.   
• Basic to intermediate computer proficiency in Microsoft Office products and project management software.    

Physical Demands  

The employee must be able to perform the essential functions of the job, with or without reasonable accommodation.  The employee will work in an office environment and in close quarters with other staff.   

• The noise level in the work environment varies from low to moderate. 
• Hearing, as in listening to normal conversations, including one-on-one conversations, discussions in meetings, and/or telephone conversations, and answering phones includes 2/3 of time in hearing.       
• Close vision (clear vision at 20 inches or less); Distance vision (clear vision at 20 feet or more); and Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point, are required.   Vision requires extended hours working at a computer. 
• Position requires sitting or standing to a significant degree (sitting 2/3 of the time; standing 1/3 of the time).   Use hands to finger, handle or feel over 2/3 of time.  Reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, may be required under 1/3 of the time.    
• Will occasionally lift, carry, and otherwise move and position objects weighing up to 10 lbs.   

Other Duties 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.   

APPLY HERE

Job Title: Senior Director of Immigrant and Refugee Services     FLSA Status: Exempt

Reports To:  Chief Executive Officer                                                         Center: East Community Center / South Tulsa Center

Position Description: 

YWCA Tulsa is seeking a full-time Senior Director of Immigrant and Refugee Services to lead a multi-department program in advancing equity for Immigrants and Refugees in Tulsa through immigrant integration. Immigrant integration is defined as improved economic mobility for, enhanced civic participation by, and receiving society openness to immigrants. The Senior Director will oversee a significant portfolio of programs and related services; evaluate the effectiveness of programs to provide ongoing feedback; help to promote and diversify funding through effective resource stewardship at an agency with a healthy mix of government funding and private philanthropic support; provide mentoring, guidance, supervision, and professional development to all department leadership staff; and enhance the structure of the organization by staying abreast of developments in immigrant and refugee services. The ideal candidate will be a passionate advocate of immigrants and refugees, with a strong background in strategy development, engaging community partners, and management of larger teams. 

To achieve these goals, the Senior Director will oversee a program portfolio that includes Immigration Legal Services, Adult Education, Youth Education, Case Management and Workforce Services, and Interpretation and Translation Services. The Senior Director will focus on bringing a racial justice and gender equity focus to current programs as well as supporting development of programs focused on specific issues impacting the immigrant and refugee community. The successful Senior Director will ensure quality program development and implementation to best serve the community.   

 Principal Responsibilities and Duties: 

LEADERSHIP, STAFF MANAGEMENT, AND PROGRAM STRATEGY 

• Plan, implement, direct, and evaluate the YWCA Tulsa’s Immigrant and Refugee Programs strategies to support the achievement of mission impact.  
• Directly supervise four program directors, working closely with program leaders to build their skills and confidence so that they can mentor, encourage, and motivate all staff. Provide assistance and guidance on how to troubleshoot program and staff performance challenges. Mentor directors and managers on how to proactively engage in planning to improve program management. 
• Deploy resources efficiently and effectively toward organizational goals, working with staff to balance workload and effort, and provide regular feedback so that key staff can continuously improve their skills. 
• Participate in the development and implementation of major organizational processes, such as strategic planning, budgeting, and program development/evaluation/outcomes.  Assure that programs are in compliance with federal and contract requirements.   
• Create and support a high performing culture in the program department aligned with YWCA core values: Community, Advocacy, Respect, Excellence, and Equity/Inclusion. Develop a team-based environment to motivate and inspire staff to work collaboratively toward vision and goal, by clearly communicating agency vision, implementing yearly staff development plans and mentoring.  

• Establish annual program, departmental and staff goals and objectives and track results against these goals as well as accountability protocols.  
• Provide effective leadership on issues impacting immigrants and refugees. Ensure that policies and programs at YWCA address existing and emerging needs of immigrant and refugee communities and ensure the equitable inclusion of immigrants and refugees. 
• Participate in the budget development process and maintain a high level of fiscal responsibility. 
• Serve as liaison to key government agencies, in particular to USCIS, Office of Refugee Resettlement, CareerTech, and the City of Tulsa. 
• Represent YWCA, on relevant committees and task forces, as well as at speaking engagements, conference panels and trainings.  

• Act as a support to the board of directors as assigned by the Chief Executive Officer. 

PROGRAM OVERSIGHT AND EVALUATION 

• Oversee the coordination, integration, and delivery of all programs, contracts and related services, promoting collaborative relationships between program areas and ensuring that the expectations of funders, partners, constituents, clients, and other stakeholders are consistently met.  

• Respond to government and foundation requests for proposals and applications in partnership with development and senior staff; coordinate planning and activities necessary for development of model program designs in response to RFPs and RFAs. Coordinate with the CEO on developing new program ideas and pilot projects, including integrating successful pilots into the program department. 
• Work closely with the finance department to budget and monitor programmatic operations to ensure sound fiscal and system management.  
• Ensure the delivery of qualitative and quantitative goals and outcomes of programs and services.  
• Coordinate and analyze the appropriate data to inform the programmatic and operational decision making process.  
• Determine staffing plans to achieve program goals and objectives and participate in hiring decisions for new program staff.  

• Analyze and assess programs based on data collected and implement corrective measures if required. 

EXTERNAL RELATIONSHIPS 

• Build external relationships, collaborations and partnerships with other organizations in order to broaden services. Identify potential new relationship targets and strategize with the CEO.  

• Manage and prioritize relationships with key partner organizations. Ensure CEO introductions are timely and that the CEO is involved in relationships at the appropriate and necessary level.  

Required Qualifications: 

• Must be an advocate for the mission, values, and goals of YWCA Tulsa.  
• A minimum of four – six years leadership experience in a nonprofit, government, or philanthropy, overseeing multiple programs or contracts ideally at an organization serving immigrant and refugee communities.   

• Demonstrated experience managing a high-performing team in a multi-site structure to include professional development and mentorship.  
• Comprehensive working knowledge of program planning, organizational structure, budgeting, administrative operations, and fundraising.  
• Expertise in one or more of the following service areas: legal services, workforce development, employment, or adult education.  
• Demonstrated ability to analyze and compile complex data for planning and reporting purposes.  
• Excellent communication skills, both written and oral, with the ability to represent the organization externally across a wide range of stakeholders and constituencies.  

• Strong relationship builder with the ability to find common ground, build consensus and strengthen collaboration among diverse stakeholders.  
• Strong community awareness and astuteness.  
• Ability to successfully navigate in a fast-paced, outcomes-driven and entrepreneurial environment.  

Education/Experience: 

• Bachelor’s degree required; advanced degree in Business/Public Administration or a related field is strongly desired. 
• A minimum of five years of supervisory experience is required.   
• Basic to intermediate computer proficiency in Microsoft Office products and project management software.  
• A minimum of three-years experience working directly with immigrants and refugee diverse populations in social services, immigration and refugee resettlement is required.     

Physical Demands  

The employee must be able to perform the essential functions of the job, with or without reasonable accommodation.  The employee will work in an office environment and in close quarters with other staff.   

• The noise level in the work environment varies from low to moderate. 
• Hearing, as in listening to normal conversations, including one-on-one conversations, discussions in meetings, and/or telephone conversations, and answering phones includes 2/3 of time in hearing.       
• Close vision (clear vision at 20 inches or less); Distance vision (clear vision at 20 feet or more); and Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point, are required.   Vision requires extended hours working at a computer. 
• Position requires sitting or standing to a significant degree (sitting 2/3 of the time; standing 1/3 of the time).   Use hands to finger, handle or feel over 2/3 of time.  Reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, may be required under 1/3 of the time.    
• Will occasionally lift, carry, and otherwise move and position objects weighing up to 10 lbs.   

Other Duties 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.   

APPLY HERE

Job Title: Program Navigator                                   FLSA Status: Non-Exempt

Reports To: Student Services Coordinator          Department: Adult Education | Immigrant & Refugee Services

Position Description: 

Program Navigator is responsible for the coordination and support of general, day-to-day administrative, operational and clerical tasks related to the education program. The education program is designed to identify, enroll, retain, and provide student support services that will enable adult and youth participants to progress through their chosen learning program.

Principal Responsibilities and Duties

Operations Management

• Coordinates front desk operations and assists with Student Services as needed.
• Ensures a friendly, welcoming environment greets all students, family, staff, and other visitors.
• Takes calls, greets walk-ins and ensures current and prospective students receive needed information and direction quickly and efficiently.
• Assistance with sending / referring students and community members to a specific case manager or program within YWCA, based on need.
• Processes and log payments for services including monitoring internet payments.
• Ensures student is notified of class placement, and enters the information into Apricot (data management system).
• Guides students and families with intake, orientation, and payment processes.
• Ensures website is up to date on enrollment and class information.
• Creates and distributes class lists to teachers.
• Maintains strict student confidentiality at all times.

Administrative and Programmatic Support

• Collaborates with instructional coordinator on class placements.
• Collaborate with the case management team to organize intake sessions, meetings, workshops and other events.
• Student and Client Data Entry in Apricot.
• Handle routine tasks pertaining to the successful execution of the Education and Case Management programs.
• Works closely with the front desk coordinator as mutual back up for processing calls and payments.
• Provides professional interpretation and translation services as needed.
• Assists in the preparation of reports, presentations, or various letters.
• Participates in YWCA functions and community events as needed and requested by the Director.
• Attends trainings/staff meetings related to job responsibilities as approved by Director.
• The duties in this job description represent the major functions but are not intended to be all-inclusive.

Required Qualifications

• Be an advocate for the mission, values and goals of the YWCA Tulsa.
• Highly organized, attention to detail, effective time management skills, strong follow-through.
• Ability to lead projects, multi-task and work with minimal supervision, and consistently meet deadlines.
• Shows initiative in all aspects of the job.
• High level of professionalism and confidentiality while remaining flexible, proactive, and resourceful in meeting the daily responsibilities of the position.
• Strong customer service skills, interpersonal skills and team player. Presents a positive attitude, flexibility and adaptability in our fast-paced environment.
• Ability to analyze complex problems and identify practical and creative solutions. Be able to gather information, make decisions in a timely manner, and communicate findings in the most efficient manner.
• Works effectively with all employees and members of all races, religions, sexes, national origins, ages, sexual orientations, gender identities, and gender expressions; and without regard to disability status, genetic information, marital status, or status as a covered veteran.
• Works on skills that can help communicate his/her point to an audience belonging to a completely different identity and/or background. These differences can be identity-based, geographical, ethical, political, or historical.
• Openness to engaging conflict in a positive and proactive manner with the goals of finding solutions, producing change, and bringing together opposing parties.
• Strong commitment to learning, growth and continuous improvement.

Education/Experience

• High School Diploma or equivalent required + 2 years of related experience.
• Ability to read and write in English, Dari, and Pashto required.
• IT skills, including word processing, spreadsheets, and use of various databases. Knowledge of relevant software such as MS Office (Word, Excel, Outlook, and PowerPoint).
• Experience working with adult learners.
• Demonstrate experience working with people of diverse socioeconomic, cultural and ethnic backgrounds.
• Excellent organizational skills, strong interpersonal and effective.
• Experience in conflict resolution and consensus building.
• Ability to multi-task.
• Ability to communicate and maintain systematic, coherent expectations with all constituents.

Essential Functions

• The employee must be able to perform the essential functions of the job, with or without reasonable accommodation.
• The employee must be able to work in an office environment and in close quarters with other staff.
• The employee must be able to perform additional duties as directed by management.
• The noise level in the work environment varies from low to moderate.
• Hearing, as in listening to normal conversations, including one-on-one conversations, discussions in meetings, and/or telephone conversations, and answering phones for organization includes 2/3 of time in hearing.
• Close vision (clear vision at 20 inches or less); Distance vision (clear vision at 20 feet or more); Color vision (ability to identify and distinguish colors); and Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point, are required. Vision requires extended hours working at a computer.
• Position requires sitting or standing to a significant degree (sitting 2/3 of the time; standing 1/3 of the time). Use hands to finger, handle or feel over 2/3 of time. Reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, may be required under 1/3 of the time.
• Will frequently lift, carry, and otherwise move and position objects weighing up to 10 lbs. when stock office supplies, lifting file boxes, preparing for meetings, and setting up equipment. Will occasionally lift up to 25 lbs.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

APPLY HERE

Job Title: Refugee Caseworker                                                  FLSA Status: Non-Exempt

Reports To: Immigration Program Manager                       Center: Immigration & Refugee Program – East

Position Description:

The Refugee Caseworker is responsible for assisting YWCA refugees, asylees, Cuban/Haitian entrants, and certified trafficking survivors with their social service needs through case management and support services.

Principal Responsibilities and Duties:

• Conduct intakes of refugee clients and assess case management and other needs.
• Coordinate with social service agencies, ESL Adult Education, and other support systems to provide a comprehensive approach to refugee’s goal to achieve self-sufficiency.
• Provide case management services, such as facilitating medical care, housing, driver’s license, social security card, cash assistance, food, clothing, insurance, education, and other needs.
• Use refugee database, Apricot, to enter all intakes in a timely manner as dictated by program and to ensure refugee staff has access to clients’ current information.
• Manage and update all electronic records on a continuous basis as client information changes.
• Provide (or arrange for) translation and interpretation services for refugee clients and case management team.
• Provide transportation to various social and employment services for refugees as needed.
• Communicate timely and work closely with case management team in the goal of securing stable employment.
• Provide weekly follow-up calls to refugees on a regular basis as agreed upon between all staff.
• Provide cultural orientation and practical living skills information to refugees individually and in group settings on a regular basis.
• Identify and develop relationships with other community service organizations that assist refugees.
• Provide case management services for certified trafficking survivors as needed.
• Use Steadfast database for case management with trafficking survivors to enter all intakes, monthly reports, and other necessary information in a timely manner as dictated by program.
• Participate in weekly case management staff meetings as determined by Program Manager.
• Participate in YWCA functions as needed and requested by the manager and/or Director.
• Comply with all YWCA policies and procedures.
• Miscellaneous duties as assigned.

Required Qualifications:

• Basic computer literacy skills (Microsoft Office Suite, databases)
• Must be able to work with minimal supervision.
• Excellent attention to detail and organizational skills
• Ability to speak, read, and write in English at a fluent level, as well as Russian, Spanish, Arabic, Dari and/or Pashto.

• Must be an advocate for the mission, values and goals of the YWCA Tulsa.

• Work effectively with all employees and members of all races, religions, sexes, national origins, ages, sexual orientations, gender identities, and gender expressions; and without regard to disability status, genetic information, marital status, or status as a covered veteran, and socio-economic backgrounds.  Work on skills that can help communicate his/her point to an audience belonging to a completely different identity and/or background.  These differences can be identity-based, geographical, ethical, political, or historical.
• Openness to engaging conflict in a positive and proactive manner with the goals of finding solutions, producing change, and bringing together opposing parties.
• Strong commitment to learning, growth, and continuous improvement.
• Effective interpersonal skills in working with personnel at all organizational levels.

Education/Experience:

• Associate degree or one-year related experience working with refugees required. Bachelor’s degree preferred.
• Reliable transportation with valid driver Oklahoma driver license and current insurance verification.

Essential Functions:

• The noise level in the work environment varies from low to moderate.
• Hearing, as in listening to normal conversations, including one-on-one conversations, discussions in meetings, and/or telephone conversations, and answering phones for organization includes 2/3 of time in hearing.
• Position requires sitting or standing to a significant degree (sitting 2/3 of the time; standing 1/3 of the time). Use hands to finger, handle or feel over 2/3 of time.  Reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, may be required under 1/3 of the time.
• Will occasionally lift, carry, and otherwise move and position objects weighing up to 10 lbs.
• Transport clients in personal vehicle for business purposes will comprise approximately 40% of time.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

APPLY HERE

Job Title: Staff Humanitarian Attorney                      FLSA Status:  Exempt

Reports To: Managing Attorney                                     Location:  East Community Center

Program Description:

YWCA Tulsa has offered innovative and inclusive services to the immigrant and refugee community of Tulsa for over 35 years.  Services include adult education with a family literacy and workforce focus includes English language and citizenship classes; case management services with a focus on employment; youth education; interpretation and translation services; and high-quality, low-cost immigration legal services with a focus on family reunification, adjustment of status, citizenship, and related legal services needed by refugees. Services are provided by a multicultural and multilingual staff with first language proficiency in Arabic, Burmese, Dari, Pashto, Russian, Spanish, Ukrainian and Zomi.

Position Description:

The Staff Attorney will provide legal representation and advocacy on a variety of legal immigration matters for Afghan parolees, refugees and asylees, including but not limited to: Special Immigrant Visas, Family-Based Petitions, Asylum, Adjustment of Status applications, and related types of cases. The Staff Attorney will carry their own caseload under the supervision of the Managing Attorney. The Staff Attorney will assist with community pro bono efforts, community education, education, technical assistance, and advocacy on matters impacting Afghan Parolees, refugees and asylees.

Primary Responsibilities and Duties:

• Provides direct legal representation to clients in obtaining or maintaining immigration status or benefits before USCIS and EOIR, with a focus on Asylum, Special Immigrant Visas, Family-Based Petitions, Humanitarian Parole, adjustment of status applications, and related types of cases.
• Stays current on applicable laws and policies and assures program contract or regulatory compliance.
• Responsible for immigration database maintenance, documentation and record keeping of Program client cases and other agency reporting requirements. Also responsible for administrative tasks for personal cases including filing, copying, data entry, preparing mailings, and opening and closing cases.
• Coordinate with community partners to promote legal representation for Afghan parolees including support for asylum efforts led by partner agencies.
• Recruit and support pro bono volunteer attorneys to represent and assist Afghan parolees in their legal cases. Assist partner agencies in creation of training materials. Attend and present at training sessions. Mentor pro bono volunteer attorneys in their representation of Afghan families.
• Assist with outreach, community education, producing legal education materials, and collaborating with community partners to advance and improve services for clients.
• Represent YWCA Tulsa at immigration related meetings, forums and events in the community.
• Coordinate and communicate with the case management team to identify potential legal needs.
• Collaborate with other YWCA Tulsa programs as appropriate to ensure integrated, client-centered service.
• Travel to provide legal services for those individuals who do not have access to transportation.
• Limited travel to USCIS in Oklahoma City and Houston, Texas.
• Assist in determining appropriate case stories for use in reports, advocacy materials, and public education and provide accurate information on current immigration law and policy topics to media and partners.
• Complies with all YWCA policies and procedures.

Education/Experience:

• D. Law Degree and admission to a State Bar.
• Relevant immigration law experience related to refugees, asylees, and/or Special Immigrant Visas. or law school clinic experience preferred.
• Experience working with diverse communities.
• Fluency or proficiency in English and a second language (preferably Dari and/or Pashto).

Required Qualifications:

• Ability to work effectively with minimal supervision.
• Excellent verbal and written communication skills.
• Good organization skills and ability to meet deadlines.
• Excellent decision-making skills.
• Intermediate to advanced computer skills (Microsoft Office—Word, Excel, Outlook).
• Experience with immigration case management systems preferred.
• Must be an advocate for the mission, values and goals of the YWCA Tulsa.
• Work effectively with all employees and members of all races, religions, sexes, national origins, ages, sexual orientations, gender identities, and gender expressions; and without regard to disability status, genetic information, marital status, or status as a covered veteran.
• Work on skills that can help communicate her/his point to an audience belonging to a completely different identity and/or background. These differences can be identity-based, geographical, ethical, political, or historical
• Strong commitment to learning, growth, and continuous improvement.
• Valid Oklahoma Driver’s License and insurance verification and ability to travel locally and non-locally.

Essential Functions

The employee must be able to perform the essential functions of the job, with or without reasonable accommodation.

• The employee will work in an office environment and in close quarters with other staff.
• Employee must be able to perform additional duties as directed by management.
• The noise level in the work environment varies from low to moderate.
• Ability to communicate verbally.
• Hearing, as in listening to normal conversations, including one-on-one conversations, discussions in meetings, and/or telephone conversations, and answering phones for organization includes 2/3 of time in hearing.
• Close vision (clear vision at 20 inches or less); Distance vision (clear vision at 20 feet or more); Color vision (ability to identify and distinguish colors); and Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point, are required. Vision requires extended hours working at a computer.
• Position requires sitting or standing to a significant degree (sitting 2/3 of the time; standing 1/3 of the time). Use hands to finger, handle or feel over 2/3 of time.  Reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, may be required under 1/3 of the time.
• Will occasionally lift, carry, and otherwise move and position objects weighing up to 10 lbs.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

APPLY HERE

Job Title: Instructional Coach and Coordinator                                             FLSA Status: Non-Exempt

Reports To: Education Program Manager                                                         Center: East

Position Description:

Responsible for supervision of Integrated English instructional team including hiring, curriculum development, classroom observations, teacher training, and mentorship. Work closely with the program manager to plan class offerings, curricula, schedules, and other activities in alignment with ABE and Family Literacy guidelines; analyze and utilize program data for program improvements; and work across the agency and with partners to strengthen student offerings and program outcomes.

Principal Responsibilities and Duties: The majority of duties performed, but not meant to be all-inclusive or to prevent other duties from being assigned, include:

Instructional Coaching and Supervision

• Recruit, hire, train, and supervise instructional team.
• Conduct classroom observations and constructive one-on-one feedback sessions for teachers to develop action planning for teacher development, and ensure compliance with ABE and Family Literacy guidelines.
• Monitor teachers’ instruction to ensure that all necessary skills and content are taught and students progress through the curriculum with an emphasis on job readiness and career development.
• Coach teachers in building an interactive classroom based on TESL strategies and techniques, use of technology and online/computer-based curricula, and assure that recommendations for improvement are implemented.
• Coach teachers in understanding and utilizing student and assessment data to inform and support instructional planning.
• Develop and provide professional development activities, trainings and demonstration lessons for instructional staff relevant to identified areas of need to enhance the quality of the program.

Curriculum and Program Design

• Work with program staff to choose and develop curricula to align with grants, student needs and program goals. This includes the development of new curriculum offerings such as work-site English classes, digital skills classes, English for specific career pathways, career exploration and employment soft skills classes.
• Work with the job developer to identify employment opportunities within the community that match English Learners’ interests and abilities.
• Work with program manager and Case Management team to identify employers to host work-site English classes.
• Develop and maintain workforce partnerships to ensure students have access to a variety of community resources for the purposes of improving student employment outcomes.

Program Management

• Work with the program manager to establish schedules, monitor enrollment, and make necessary adjustments.
• Work with program staff to regularly analyze and utilize assessment data to improve the focus of instructional planning, student achievement, and guide current and future programming.
• Assist with setting program goals consistent with agency expectations, grant opportunities and data.
• Assist with assessment protocols and making recommendations for continuous improvements.
• Collaborate across YWCA programs to implement new programs and meet student needs.
• Assist in promoting Immigrant and Refugee services and classes in the community through presentations and other outreach efforts, as needed.
• Stays abreast of current workforce research and best practices for ESL instruction.
• Attend professional trainings in a Train the Trainer role to present to teachers and staff.
• Substitute for other teachers when necessary depending on availability.
• Attend required departmental meetings and participate in YWCA meetings/functions as needed.
• Adhere to all requirements of program grants including government and state agency requirements pertaining to Adult Education and Family Literacy under the Career Tech grant.
• Comply with all YWCA policies and procedures, and program procedures as set forth in the Language Services Handbook.

Required Qualifications:

• Ability to fluently understand, speak, read, and write English.
• Effective oral and written communication skills, especially as required for teaching, preparing and making presentations, working with various committees, and interacting with diverse groups of internal and external contacts.
• Ability to exercise sound judgment within established guidelines.
• Must be an advocate for the mission and vision of the YWCA.
• Work effectively with all employees and members of all races, religions, sexes, national origins, ages, sexual orientation, gender identities, gender expressions, and without regard to disability status, genetic information, marital status, status as a covered veteran, or any other legally protected status, and socioeconomic backgrounds.
• Work on skills that can help communicate his/her point to an audience belonging to a completely different identity and/or background. These differences can be identity-based, geographical, ethical, political, or historical.
• Openness to engaging conflict in a positive and proactive manner with the goals of finding solutions, producing change, and bringing together opposing parties.
• Strong commitment to learning, growth, and continuous improvement, and have a visionary spirit.
• Effective interpersonal skills in working with personnel at all organizational levels.
• Current Oklahoma Driver’s license and current insurance verification.

Education/Experience:

• Bachelor’s degree required, Master’s degree preferred.
• Oklahoma state teacher certification or TESOL/TESL certification required.
• At least three years of ESL teaching experience. Experience with Integrated English classes preferred.
• Prior successful experience as an instructional coach, curriculum facilitator, or mentor teacher.
• Basic to intermediate competency in Microsoft Office and Outlook computer programs;
• Adept in use of educational technology; i.e., Zoom, podcasts, smart boards, webinars, and online websites and tools.
• Some knowledge and experience in curriculum development preferred

______________________________________________________________________________

Essential Functions

The employee must be able to perform the essential functions of the job, with or without reasonable accommodation.

• The employee will work in an office and classroom environment in close quarters with adult students and other staff.
• Employee must be able to perform additional duties as directed by management.
• The noise level in the work environment varies from low to moderate.
• Ability to communicate verbally.
• Hearing, as in listening to normal conversations, including one-on-one conversations, discussions in meetings/classrooms, and/or telephone conversations, includes 2/3 of time in hearing.
• Close vision (clear vision at 20 inches or less); Distance vision (clear vision at 20 feet or more); Color vision (ability to identify and distinguish colors); and Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point, are required. Vision requires extended hours working at a computer.
• Position requires sitting or standing to a significant degree (standing 2/3 of the time; sitting 1/3 of the time). Use hands to finger, handle or feel over 2/3 of time.  Reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, may be required under 1/3 of the time.
• Will occasionally lift, carry, and otherwise move and position objects weighing up to 20 lbs.

Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

APPLY HERE

Position Description: Leads group, private, and semi-private swim lessons to all ages and ability levels. Creates a fun and inviting learning environment to ensure a positive member experience. Builds positive relationships with participants and continually recommends classes based on skill levels.

• Organizes and leads swimming lessons.
• Greets, acknowledges, engages, and interacts with participants at all times.
• Creates an educational, safe and inviting experience for all participants.
• Initiates, develops, and maintains positive relationships with participants and participants families.
• Responds to member questions regarding YWCA’s programs, policies and procedures.
• Accurately and promptly responds to participant questions, comments, and concerns.
• Provides a safe, clean, and organized pool area.
• Complies with all facility safety rules.
• Demonstrates positive attitude and actions through a display of courtesy, sensitivity, and professionalism to participants and guests.
• The duties in this job description represent the major functions but are not intended to be all-inclusive.

Required Qualifications:

• Must be an advocate for the mission, values and goals of the YWCA Tulsa.
• Work effectively with all employees and members of all races, religions, sexes, national origins, ages, sexual orientations, gender identities, and gender expressions; and without regard to disability status, genetic information, marital status, or status as a covered veteran, or socio-economic background.
• Openness to approaching conflict in a positive and proactive manner with the goals of finding solutions, producing change, and bringing together opposing parties.
• Work schedule includes, but not limited to: early mornings, evenings, and weekends.
• Maintains current American Red Cross Water Safety Certification.
• Ability to swim the major strokes of Front Crawl, Backstroke, Breaststroke and Butterfly.
• Demonstrates excellent customer service skills.
• Ability to handle and resolve conflicts in a professional, tactful manner and enforce YWCA Tulsa policies and procedures.
• Ability to multi-task and learn quickly.
• Ability to acknowledge difficult situations and respond accordingly
• Ability to work in a team environment or to act independently.

Education/Experience:

• Hold or obtain current American Red Cross Water Safety Instructor Certification
• Maintain current American Red Cross CPR and First Aid Certification.
• Swimming experience preferred
• Customer service experience preferred
• Bilingual preferred

Physical Demands – Essential Functions:  The employee must be able to perform the essential functions of the job, with or without reasonable accommodation.  The employee will work in a fitness center facility with a pool area which has an air temperature of 80 degrees and the water is 86 degrees.  The employee must be able to lift at least 50 pounds and pass a swim stroke performance exam per American Red Cross WSI requirements.

• The noise level in the work environment varies from moderate to loud.
• Hearing, as in listening to normal conversations, including one-on-one conversations, discussions in meetings, and/or telephone conversations includes 2/3 of time in hearing.
• Close vision (clear vision at 20 inches or less); Distance vision (clear vision at 20 feet or more); Color vision (ability to identify and distinguish colors); and Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point, are required.
• Position requires sitting or standing to a significant degree (sitting 1/3 of the time; standing 2/3 of the time).   Use hands to finger, handle or feel over 2/3 of time.  Reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, may be required under 2/3 of the time.
• Will routinely lift, carry, and otherwise move and position objects weighing at least 25 lbs.

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Position Description: Maintains safe swimming conditions in the pool area and the facility. Creates a safe and positive environment that promotes member safety, engagement and customer service. Part-time shifts; morning to late afternoon available.

Principal Responsibilities and Duties:

• Monitor activities in and around the water through member surveillance.
• Enforcing facility rules and regulations and educating members about them.
• Administer first aid and CPR, use an AED in an emergency and, if trained, administer emergency oxygen when necessary.
• Work as a team with other lifeguards, facility staff, and management.
• Demonstrate positive attitude and actions through a display of courtesy, sensitivity, and professionalism to internal and external customers.
• Ensure all proper chemical and temperature readings are taken as scheduled and properly logged.
• Maintain program attendance log.
• Adjust pool temperature and chemicals to proper levels so as to maintain a safe and healthy environment for the clients, if trained to do so.
• Report any and all maintenance problems to the supervisor promptly.
• Document and report all accidents and ensure appropriate documentation is turned into supervisor immediately. Report all incidents to supervisor in a timely manner.
• Be on time, focused, professional, and appropriately dressed for assignment.
• Ensure a safe, clean, and organized pool environment for all swimmers at all times.The duties in this job description represent the major functions but are not intended to be all-inclusive.

Required Qualifications:

• Must be an advocate for the mission, values and goals of the YWCA Tulsa.
• Work effectively with all employees and clients of all races, religions, sexes, national origins, ages, sexual orientations, gender identities, and gender expressions; and without regard to disability status, genetic information, marital status, or status as a covered veteran, or socioeconomic backgrounds.
• Work on skills that can help communicate her/his point to an audience belonging to a completely different identity and/or background.  These differences can be identity-based, geographical, ethical, political, or historical.
• Openness to approaching conflict in a positive and proactive manner with the goals of finding solutions, producing change, and bringing together opposing parties.
• Strong commitment to learning, growth, and continuous improvement.
• Good interpersonal skills to act in a tactful and sensitive manner to members.
• Must be able to work with minimal supervision and use good judgment.
• Ability to work in a team environment or to act independently.
• Ability to perform water rescue skills, CPR and First Aid procedures in emergency situations.
• Maintain current American Red Cross Lifeguard Certification.
• Maintain current American Red Cross CPR and First Aid Certification.

Education/Experience:

• Experience working as a lifeguard, teaching swim lessons and performing pool management, or any equivalent demonstration of training or experience.
• Hold or obtain current American Red Cross Lifeguard Certification.
• Be able to pass Pre-qualification skills as scheduled. Customer service experience helpful.

Physical Demands/Essential Functions: The employee must be able to perform the essential functions of the job, with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The employee will work in a fitness center facility with a pool area which has an air temperature of 80 degrees and the water is 86 degrees.  The employee must be able to lift at least 50 pounds and pass American Red Cross Lifeguard Certification requirements.

• The noise level in the work environment varies from moderate to loud.
• Hearing, as in listening to normal conversations, including one-on-one conversations, discussions in meetings, and/or telephone conversations, and answering phones for organization includes 2/3 of time in hearing.
• Close vision (clear vision at 20 inches or less); Distance vision (clear vision at 20 feet or more); Color vision (ability to identify and distinguish colors); and Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point, are required.
• Position requires sitting or standing to a significant degree (sitting 2/3 of the time; standing 1/3 of the time).   Use hands to finger, handle or feel over 2/3 of time.  Reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, may be required under 2/3 of the time.
• Will occasionally lift, carry, and otherwise move and position objects weighing at least 20 to 25 lbs. with infrequent requirements to lift at least 50 pounds.

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Job Title: English as a Second Language (ESL) and/or Civics Instructor  FLSA Status: non-exempt
Employment: Part-time (both positions)          Location: East Immigrant/Refugee Services

Position Description: Responsible for teaching curriculum plans to assist immigrant and refugee adults in increasing English language proficiency for daily life, education, and employment. Opportunities are also sometimes available for instruction focused on competency in English language and U.S. civics to pass the U.S. Naturalization Exam.

Principal Responsibilities and Duties:

• Instruct adult immigrant and refugee students using ESL best practices to increase students’ functional language proficiency, and to reach students’ educational and employment goals.
• Maintain excellent student records including attendance, pre-, and post-tests, student/class outcomes, and submit data required by Adult Education Policies in a timely manner.
• Adhere to government grant requirements.
• Instruct immigrant and refugee legal permanent residents using civics and citizenship curriculum to increase students’ knowledge of the naturalization process to become US citizens, and promote civic and community engagement.
• Plan and implement lessons and activities appropriate to the type and level of class being taught, whether English language or Citizenship.
• Substitute for other teachers when necessary depending on availability.
• Attend required Adult Education departmental meetings as requested.
• Engage in a minimum of 15 hours of professional development during the fiscal year.
• Participate in YWCA functions as needed and requested by the Director.
• Comply with all YWCA policies and procedures.

Required Qualifications:

• Ability to fluently speak, read, and write English, and another language preferred.
• Experienced in using digital platforms for virtual and in-person instruction (e.g. Smart Board, Microsoft Office and Teams, Google Classroom, Zoom, Remind, etc.).
• Strong commitment to learning, growth, and continuous improvement.
• Effective oral and written communication skills, especially as required in preparing lessons and working and interacting with diverse groups of students, internal and external contacts.
• Excellent organizational skills.
• Ability to exercise sound judgment within established guidelines.
• Must be an advocate for the mission, values, and goals of YWCA Tulsa.
• Work effectively with all employees and members of all races, religions, sexes, national origins, ages, sexual orientation, gender identities, gender expressions, and without regard to disability status, genetic information, marital status, status as a covered veteran, or any other legally protected status, and socioeconomic backgrounds.
• Work on skills that can help communicate his/her point to an audience belonging to a completely different identity and/or background. These differences can be identity-based, geographical, ethical, political, or historical.
• Openness to engaging conflict in a positive and proactive manner with the goals of finding solutions, producing change, and bringing together opposing parties.
• Effective interpersonal skills in working with personnel at all organizational levels.
• Current Oklahoma Driver’s License and current insurance verification.

Education/Experience:

• Bachelor or Master’s degree required.
• Oklahoma state teacher certification or TESOL/TESL certification required.
• Two years’ teaching experience required.
• Teaching experience in Civics, US history and/or naturalization process preferred for Citizenship teaching positions.

Essential Functions: 

The employee must be able to perform the essential functions of the job, with or without reasonable accommodation.  The employee will work in an office environment and in close quarters with other staff.

• The noise level in the work environment varies from low to moderate.
• Hearing, as in listening to normal conversations, including one-on-one conversations, discussions in meetings, and/or telephone conversations, and answering phones for organization includes 2/3 of time in hearing.
• Position requires sitting or standing to a significant degree (sitting 2/3 of the time; standing 1/3 of the time). Use hands to finger, handle or feel over 2/3 of time.  Reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, may be required under 1/3 of the time.
• Will routinely lift, carry, and otherwise move and position objects weighing up to 10 lbs.

Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

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Job Title: Family Literacy Instructor FLSA Status: Non-Exempt/ Part-time

Reports To: Youth Education Supervisor Location: I&R East Community Center

Position Description: Provide quality care and age-appropriate instruction to children in the Family Literacy Program while working with families to support learning patterns at home.

Principal Responsibilities and Duties:

Classroom Instruction

• Participate in regular planning sessions to create engaging and educational activities according to curriculum.

• Gather, create, and organize resources for each class session.

• Ensure age-appropriate developmental and education experiences to prepare children for success in school and life experiences.

• Maintain a portfolio throughout the session for each child including goal-setting, developmental benchmarks, and educational products.

• Communicate with parents to set student goals and discuss progress toward meeting goals.

• Maintain a safe and healthy environment by keeping classroom clean, neat, and orderly.

• Encourage good habits and positive behaviors among the children.

• Foster encouraging and supportive learning environment for students by responding to emotional needs and concerns.

• Problem solve immediate instructional and logistical issues, with guidance and support from program staff.

Family Literacy

• Participate in required Parent Meetings and offer opportunities for parental involvement in the classroom.

• Initiate positive relationships with parents through personal communication, feedback, and follow-up.

• Work with Family Literacy staff in planning parent enrichment and intergenerational learning activities with families, including setup and cleanup.

Programmatic Requirements

• Adhere to all procedures and maintain accurate records including enrollment documents, daily attendance, personal timesheets, and others.

• Effective interpersonal communication skills in working with personnel at all organizational levels.

• The duties in this job description represent the major functions but are not intended to be all-inclusive.

Required Qualifications:

• Must have current CPR certification and First Aid certification.

• Ability to travel to classes at various sites.

• Must be enthusiastic about interacting with children.

• Requires strong communication skills, the ability to work on a team, and an understanding of child development and human behavior.

• Must be able to speak, understand, read and write English.

• Ability to demonstrate good judgment and authority in caring for and instructing children.

• Ability to work with children in a positive and productive manner.

• Must be an advocate for the mission, values and goals of the YWCA Tulsa.

• Work effectively with all employees and members of all races, religions, sexes, national origins, ages, sexual orientations, gender identities, and gender expressions; and without regard to disability status, genetic information, marital status, or status as a covered veteran.

• Work on skills that can help communicate his/her point to an audience belonging to a completely different identity and/or background. These differences can be identity-based, geographical, ethical, political, or historical.

• Openness to approaching conflict in a positive and proactive manner with the goals of finding solutions, producing change, and bringing together opposing parties.

• Strong commitment to learning, growth, and continuous improvement.

• Proven ability to work with and be sensitive to the educational needs of diverse populations.

Education/Experience:

• At least one-year experience in a children’s educational setting.

• CDA preferred.

• Experienced in using Digital Resources for lesson planning and instruction.

• Bilingual in Spanish or Zomi a plus.

Essential Functions

The employee must be able to perform the essential functions of the job, with or without reasonable accommodation.

• The employee will work in an office, fitness center, or school environment and in close quarters with other staff.

• Employee must be able to perform additional duties as directed by management.

• The noise level in the work environment varies from moderate to high.

• Hearing, as in listening to normal conversations, including one-on-one conversations, discussions in meetings, and/or telephone conversations includes 100% of time in hearing.

• Close vision (clear vision at 20 inches or less); Distance vision (clear vision at 20 feet or more); Color vision (ability to identify and distinguish colors); and Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point, are required.

• Position requires sitting or standing to a significant degree (sitting less than 1/3 of the time; standing over 2/3 of the time). Use hands to finger, handle or feel over 2/3 of time. Reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, may be required over 2/3 of the time.

• Will routinely lift, carry, and otherwise lift children or position objects weighing up to 40 lbs.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

APPLY HERE

Job Title: Adult (ESL) Teacher Assistant   FLSA Status: Non-Exempt, Part Time

Reports To: Student Services Coordinator  Center:  East (I&R Services)

Position Description:

Responsible for supporting Adult ESL students’ English language development in class as directed by the lead teacher.

Principle Responsibilities and Duties

• Regularly attend assigned classes
• Respond to lead teacher’s requests or guidance in the classroom.
• Lead individual or small group sessions with students as needed.
• Facilitate classroom activities under the direction of the lead teacher.
• Provide technology assistance for students when appropriate.
• Model English language use in the classroom appropriate to the type and level of class being taught.
• Substitute for lead teachers when needed.
• Meet with lead teacher periodically to discuss student or class needs.
• Support students through the process of enrollment, intake testing, and class placement.
• Communicate program policies, procedures, and activities in students’ first language when needed.
• Maintain excellent student records including attendance, pre-, and post-tests scores, student goals, and other paperwork required by Adult Education Policies in a timely manner.
• Attend required Adult Education departmental meetings as requested.
• Participate in YWCA functions as needed and requested by the Director.
• Comply with all YWCA policies and procedures.

Required Qualifications

• Ability to fluently speak, read, and write English.
• Bilingual in English/Spanish, English/Zomi, or English and another high frequency language strongly preferred.
• Experienced in using personal computer or laptop and educational technologies (e.g. Microsoft Office and Teams, Google Classroom, Zoom, Remind, etc.).
• Strong commitment to learning, growth, and continuous improvement.
• Effective oral and written communication skills, especially as required in working and interacting with diverse groups of students and teaching staff.
• Excellent organizational skills.
• Excellent interpersonal skills when working with students and teaching staff.
• Ability to exercise sound judgment within established guidelines.
• Must be an advocate for the mission, values, and goals of YWCA Tulsa.
• Work effectively with all employees and members of all races, religions, sexes, national origins, ages, sexual orientation, gender identities, gender expressions, and without regard to disability status, genetic information, marital status, status as a covered veteran, or any other legally protected status, and socioeconomic backgrounds.
• Work on skills that can help communicate his/her point to an audience belonging to a completely different identity and/or background. These differences can be identity-based, geographical, ethical, political, or historical.
• Openness to engaging conflict in a positive and proactive manner with the goals of finding solutions, producing change, and bringing together opposing parties.
• Current Oklahoma Driver’s License and current insurance verification.

Education/Experience

• Authorized to work in the United States.
• High School Diploma or Equivalent.
• Two years’ experience working in an educational setting (teaching assistant, paraprofessional, instructional aide, etc.)

Essential Functions: 

The employee must be able to perform the essential functions of the job, with or without reasonable accommodation.  The employee will work in an office environment and in close quarters with other staff.

• The noise level in the work environment varies from low to moderate.
• Hearing, as in listening to normal conversations, including one-on-one conversations, discussions in meetings, and/or telephone conversations, and answering phones for organization includes 2/3 of time in hearing.
• Position requires sitting or standing to a significant degree (sitting 2/3 of the time; standing 1/3 of the time). Use hands to finger, handle or feel over 2/3 of time.  Reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, may be required under 1/3 of the time.
• Will routinely lift, carry, and otherwise move and position objects weighing up to 10 lbs.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

APPLY  HERE