Careers

YWCA Tulsa is seeking experienced interpreters of Spanish, Burmese, Zomi, Arabic, French, Vietnamese, Korean, Portuguese, and other languages to expand our contractor pool for client requests. Contract interpreters receive assignments based on availability and volume of client requests; numbers of jobs will vary from week to week.

Interpreters process information quickly and concisely, recognize sensitive cultural differences and are professional and courteous at all times. Interpreters uses appropriate terminology and understand common industry procedures and practices. Interpreting assignments may be technical or non-technical in the following fields: healthcare, government services and education. Contract interpreters are responsible for traveling to client sites by appointment.

• Abide by professional interpreting ethics, especially around confidentiality, accuracy, and impartiality
• Render correct concepts and meanings according to the conventions of established interpretation protocol
• Provide clear and accurate renditions with no additions or omissions
• Employ excellent customer service, clear enunciation and pronunciation, and a pleasant and professional voice as well as polite forms of expression
• Maintain a professional demeanor throughout the assignment at all times
• Provide clarification and cultural brokering using excellent judgment and skill
• Demonstrate commitment to cultural sensitivity and working in a diverse environment
• Have access to the internet, an email account for communication on assignments, and Excel for tracking hours
• Have reliable transportation for travel to and from assignments
• Work well independently and operate in the best interests of YWCA

• Fluency in English and target language
• Ability to provide cultural competency and assess regional and accent differences to find ways of communicating with the limited English proficient client
• Excellent listening, retention and note-taking skills to maintain a high level of accuracy
• Ability to concentrate and to stay detached from the conversation, remaining neutral and objective at all times and following client’s instructions closely
• Ability to explain idiomatic expressions and cultural nuances to avoid miscommunication
• Certification in interpretation strongly preferred, extensive experience interpreting in formal settings may be substituted for credentials

YWCA offers an hourly rate of $25 and provides mileage reimbursement. To apply, please submit a resume and cover letter sharing your credentials, work experience and availability to interpretation@ywcatulsa.org.

• Instruct immigrant and refugee students using best practice ESL methods and materials to increase students’ functional language competency, and to reach students’ educational and other goals.
• Maintain excellent student records including attendance, pre-, mid-, and post-tests, student/class outcomes, and submit data as per Language Services Procedures in a timely manner.
• Adhere to government grant requirements.
• Instruct immigrant and refugee legal permanent residents using civics and citizenship curriculum to increase students’ knowledge of the naturalization process to become US citizens, and promote civic and community engagement.
• Plan and implement lessons and activities appropriate to the type and level of class being taught, whether English language, pre-GED, or Project Citizenship.
• Substitute for other teachers when necessary depending on availability.
• Attend required Language Services departmental meetings as requested.
• Engage in a minimum of 15 hours of professional development during the fiscal year.
• Participate in YWCA functions as needed and requested by the Director.
• Comply with all YWCA policies and procedures.
• The duties in this job description represent the major functions but are not intended to be all-inclusive.

• Ability to fluently speak, read, and write English, and another language preferred.
• Effective oral and written communication skills, especially as required in preparing lessons and working and interacting with diverse groups of students, internal and external contacts.
• Excellent organizational skills.
• Must be an advocate for the mission, values, and goals of YWCA Tulsa.
• Work effectively with all employees and members of all races, religions, sexes, national origins, ages, sexual orientations, gender identities, and gender expressions; and without regard to disability status, genetic information, marital status, status as a covered veteran, or any other legally protected status, as well as socioeconomic backgrounds.
• Work on skills that can help communicate his/her point to an audience belonging to a completely different identity and/or background. These differences can be identity-based, geographical, ethical, political, or historical.
• Openness to engaging conflict in a positive and proactive manner with the goals of finding solutions, producing change, and bringing together opposing parties.
• Strong commitment to learning, growth, and continuous improvement.
• Reliable transportation and the ability to travel to multiple class sites.

• Bachelor’s degree required
• TESL certification required
• Two years’ experience in adult education required
• Oklahoma or other current teaching certificate a plus
• Experience teaching Civics and US history and/or naturalization process a plus

YWCA Tulsa is looking for dedicated, indoor, part-time lifeguards.

• American Red Cross Lifeguard certification required; WSI certification and bilingual in Spanish a plus. We will certify qualified candidates.
• Hours: 16 hours per week at our East Campus
• Spanish fluency required

Pay based on experience. Gym membership included.

Please complete the online employment application. Email the completed application and resume with “Lifeguard” in the subject line to  administrator@ywcatulsa.org. Applications accepted on a rolling basis.

Come be a part of the YWCA Tulsa team as a part-time swim instructor. Red Cross Water Safety Instructor certification required; bilingual in Spanish preferred. We will certify qualified candidates.

Please print and complete the online employment application and email the completed application and resume with Swim Instructor in the subject line to hr@ywcatulsa.org.

Opening for part-time child care attendants for children whose parents are participants in our educational programs. Children range in age from 6 weeks through 8 years. You will provide developmentally-appropriate care, comfort, nurturing and guidance to infants/toddlers in order to enhance their emotional and physical growth as outlined by NAEYC and State Licensing guidelines.

Duties include: Ensure the cleanliness, orderliness, and safety of facility according with health and hygiene standards, including but not limited to the toileting area, toys, cots, sheets, and diaper changing area.

Gym membership included. Schedules may vary including some evening and weekends.

Please send resume and application with Drop-In Child Care Attendant in the subject line to  tfreeman@ywcatulsa.org. 

Position Description:

Provide direct quality care and age-appropriate instruction of children whose parents are attending simultaneous adult education classes in the Family Literacy Program.

Principal Responsibilities and Duties:

• Ensure all children in the children’s class are engaged with activities that are age-appropriate and will advance them toward age-based developmental and academic standards for school readiness.
• Organize and take part in activities with the children.
• Encourage good habits and behaviors.
• Take care of the emotional comfort of children.
• Take phone calls directed to children’s classroom.
• Adhere to all enrollment and Family Literacy procedures.
• Assist with and participate in meetings and other communications with parents.
• Adhere to all requirements for Family Literacy programs under AEFLA.
• Assist with curriculum development and implementation in children’s class.
• Assist with planning, organizing and hosting Parent and Child Together events, including setup and cleanup as needed.
• Attend all required Parent Meetings arranged by the Coordinator
• Text parents if child needs to use restroom, or becomes ill during class.
• Maintain confidentiality between families and YWCA staff.
• Maintain a safe and healthy environment by keeping classroom clean, neat, and orderly.
• Report to Family Literacy Coordinator any damaged or lost materials that need replacement.
• Attend all mandatory department meetings.
• Ensure attendance is kept and turned in daily to program coordinator.
• If any child abuse or endangerment is suspected or witnessed, report it to supervisor immediately.
• Communicate disciplinary matters regarding children with the responsible adult, and document in writing the discussions and measures taken.
• Report any special needs or problems of individual children to Coordinator.
• Contact the Coordinator immediately if not able to cover a scheduled shift for any reason.
• Adhere to all YWCA Tulsa policies and procedures.
• The duties in this job description represent the major functions but are not intended to be all-inclusive.

Required Qualifications:

• Must have current CPR certification and First Aid certification.
• Must be enthusiastic about interacting with children.
• Requires strong communication skills, the ability to work on a team, and an understanding of child development and human behavior.
• Must be able to speak, understand, read and write English.
• Ability to demonstrate good judgment and authority in caring for and instructing children.
• Ability to work with children in a positive and productive manner.
• Must be an advocate for the mission, values and goals of the YWCA Tulsa.
• Work effectively with all employees and members of all races, religions, sexes, national origins, ages, sexual orientations, gender identities, and gender expressions; and without regard to disability status, genetic information, marital status, or status as a covered veteran.
• Work on skills that can help communicate his/her point to an audience belonging to a completely different identity and/or background. These differences can be identity-based, geographical, ethical, political, or historical.
• Openness to approaching conflict in a positive and proactive manner with the goals of finding solutions, producing change, and bringing together opposing parties.
• Strong commitment to learning, growth, and continuous improvement.

Education/Experience:

• At least one year experience in a children’s educational setting.
• Customer service experience is preferred.
• Bilingual in Spanish a plus.

Please complete the online employment application. Email the completed application and resume with “Children’s Instructional Assistant” in the subject line to dkeathley@ywcatulsa.org. Applications accepted on a rolling basis.

Under the direct supervision of the Director of Maternal Health, the Community Based Doula (CBD) performs general functions including: provides excellent quality care, positive customer service, and the maintenance of an efficient and safe environment of care. The Community-Based Doula (CBD) is a community health worker who will work with pregnant, parenting women, families, and their babies. The CBD will provide non-medical support through promoting healthy pregnancies, breastfeeding, and parent-infant attachment. While establishing a trusting relationship with participants, the Doula will provide prenatal, labor, and postpartum support. The Doula will focus especially on birthing support. The CBD will have superior customer service skills and the ability to function in a multi-tasking, multiple priorities environment, while maintaining accuracy and attention to detail. In addition, the Doula must possess a positive and empathetic personality, while being adaptable and organized.

Principal Responsibilities and Duties:

• Provides culturally sensitive support for clientele participating in the YWCA Community Based Doula program.
• Attends visits with client and her support person both prenatally and postpartum along with providing support and education during labor and delivery. Prepare women for hospital labor and delivery experience and for new parenting role.
• Establish trusting relationship. Maintain confidentiality at all times as outlined by the program. Maintain ethical behavior.
• Be active participant/co-instructor in labor and delivery class at YWCA Tulsa.
• Visit pregnant and parenting women in their homes and other recommended settings.
• Capture necessary data for grant reporting from each client visit/interaction including birthing process and outcomes. Submit documentation in accordance with established timelines regarding prenatal, intra-partum, and post-partum activities.
• Visit mother-baby pair at home within 24 hours of discharge from care facility. Maintain postpartum contact for six to twelve weeks as determined. This includes support breastfeeding and infant care, provide emotional and logistical support to new mom.
• Actively facilitate, advocate, and monitor mother/baby pair’s medical care during medical appointments as well as in conversation with new mom. Provide her with tools to understand the health process.
• Network with medical and social providers. Recognize limitations of the role and make appropriate referrals.
• Attend all trainings and meetings as required by the program.
• Work cooperatively with other staff in YWCA Tulsa and serve as a resource to them.
• Other related tasks as needed.

Required Qualifications:

• Must possess (or be willing to possess) and maintain current CPR/First Aid certification and be able to respond to safety/emergency situations.

• Must be self-motivated.
• Good communication skills and ability to work as a team member required. Ability to provide non-judgmental support to families of differing cultures, racial backgrounds or religious beliefs.
• The ability to juggle many tasks and flexibility to be available to manage 24/7 on-call requirements.
• Comfort going into people’s homes, experience working with adolescents, excitement about work with pregnant teens, mothers and babies, and experience with birth preferred.
• Ability to travel to multiple sites for home visits and other job duties with personal (not company provided) licensed and insured vehicle.
• Frustration tolerance and sensitivity to adolescent issues preferred.
• Literacy in English – speaking, reading, and writing well enough to communicate with patients, patients medical care team, and family support.
• Smartphone for patient/client management required.

Education/Experience:

• Completion of birth doula training/certification program

Interested candidates who have completed and are certified as a Doula may apply, by submitting the completed YWCA Tulsa online application in addition to their resume and cover letter sharing your credentials, work experience and references to: YWCATulsaAdmin@ywcatulsa.org (please state DOULA in the subject line).

Under the guidance of the Director of Health & Wellness, the Membership Sales Manager is primarily responsible for leading and working alongside a staff of membership sales coordinators to achieve an annual goal of $600,000+ in annual membership revenue. The Membership Sales Manager sources and interacts with prospective members and creates excitement and commitment around the YWCA mission and health and wellness philosophy. The Membership Sales Manager will be responsible for overall marketing and recruitment of new members, as well as focused on membership retention efforts.

Principal Responsibilities and Duties:
Supervisory Responsibilities

• Oversee Membership Sales Coordinators, Fitness Center Attendants and Drop-In Childcare Staff.
• Create a friendly, positive, customer service environment through staff training, oversight and performance reviews.
• Ensures that all membership and childcare staff members have current and appropriate certifications as needed by their job descriptions.
• Work with supervisor in creating annual program goals and budgets and manage program costs to within set budget.

Member Recruitment

• Work with Health and Wellness team members to set and achieve membership goals, and lead the team to meeting membership and revenue goals.
• Integrate how ancillary services can play a vital role in achieving revenue goals.
• Generate and follow-up on leads/new business through member promotions, leads, referrals, and guest passes.
• Oversee Corporate Membership offerings and recruitment of new Corporate Members.
• Maintain current knowledge and awareness of marketing campaigns in order to effectively communicate to members and prospective members.

Member Retention

• Manage specialty membership programs (I.e. Corporate memberships, Silver Sneakers, etc.)
• Plan, develop and implement membership engagement activities.
• Follow up with members who have terminated their membership to understand opportunities for improvement.
• Manage all membership billing and collections processes, including sending out invoices, following up on past due notices, and other duties as needed in collecting membership revenue.
• Identify partners in the community to lead classes or engage members.

Customer Satisfaction 

• Respond promptly to communications and follow through on commitments made to members, guests, visitors, and employees in a timely manner.
• Implement a customer satisfaction and feedback survey on an annual basis and provide insight on how YWCA can best utilize the input from the survey moving forward.
• Work with Drop-in Childcare staff to develop activities and establish a base “curriculum” for when the children are in their care that includes being active.
• Facilitate staff and program meetings and follow through on areas identified for improvement.
• Collect data for program and analyze results to make improvements if necessary.

Education/Experience: Bachelor’s Degree preferred

Interested candidates who are interested in the Membership Sales Manager role should forward their their resume and cover letter sharing your credentials, work experience and references – along with the YWCA Application to: YWCATulsaAdmin@ywcatulsa.org (please state SALES in the subject line).